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This
is a list of frequently asked questions. Please read through
these to see if your question may already be answered here.
You may also call us at:
(904) 639-5315 |
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| SERVICE RELATED |
• What are your business
hours?
• What makes you different
from other service companies?
• What areas do you
service? |
| COMPUTER QUESTIONS |
• Do you sell used
computers?
• What is a virus?
• What is a worm?
• What is a Trojan?
• How do I know if I have
a virus?
• What is Spyware? |
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 |
| Q: |
WHAT ARE
YOUR HOURS? |
| A: |
Regular
business hours are from 8:00am to 5:00pm. |
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| Q: |
WHAT
MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES? |
| A: |
People
and Businesses around the world depend on Computer
Troubleshooters. We’re the world’s #1 network of
computer professionals. There are many reasons our customers
call Computer Troubleshooters instead of someone else. Here
are just a few –
• We understand computers and technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t call a job complete until the problem
is resolved.
Computer Troubleshooters provides the service and peace
of mind you deserve. Call us today!
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| Q: |
WHAT
AREAS DO YOU SERVICE? |
| A: |
We
service the Orange Park, Fleming Island, and the surrounding
areas. If you need service out of this area, please call
(904) 639-5315 for availability information. |
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| Q: |
DO
YOU SELL USED COMPUTERS OR PARTS? |
| A: |
No, we
only sell new computers and parts. |
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| Q: |
WHAT
IS A VIRUS? |
| A: |
A
computer virus is a program – a piece of executable
code – that has the unique ability to replicate. Like
biological viruses, computer viruses can spread quickly and
are often difficult to eradicate. They can attach themselves
to just about any type of file and are spread as files that
are copied and sent from individual to individual.
In addition to replication, some computer viruses share
another commonality: a damage routine that delivers the
virus payload. While payloads may only display messages or
images, they can also destroy files, reformat your hard
drive, or cause other damage. If the virus does not contain
a damage routine, it can cause trouble by consuming storage
space and memory, and degrading the overall performance of
your computer.
Several years ago most viruses spread primarily via floppy
disk, but the Internet has introduced new virus distribution
mechanisms. With email now used as an essential business
communication tool, viruses are spreading faster than ever.
Viruses attached to email messages can infect an entire
enterprise in a matter of minutes, costing companies
millions of dollars annually in lost productivity and
clean-up expenses.
Viruses won't go away anytime soon: More than 60,000 have
been identified, and 400 new ones are created every month,
according to the International Computer Security Association
(ICSA). With numbers like this, it's safe to say that most
organizations will regularly encounter virus outbreaks. No
one who uses computers is immune to viruses. |
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| Q: |
WHAT
IS A WORM? |
| A: |
A worm
is a computer program that has the ability to copy itself
from machine to machine. Worms normally move around and
infect other machines through computer networks. Using a
network, a worm can expand from a single copy incredibly
quickly. For example, the Code Red worm replicated itself
over 250,000 times in approximately nine hours on July 19,
2001. A worm usually exploits some sort of security hole in
a piece of software or the operating system. For example,
the Slammer worm (which caused mayhem in January 2003)
exploited a hole in Microsoft's SQL server.
Worms use up computer time and network bandwidth when they
are replicating, and they often have some sort of evil
intent. A worm called Code Red made huge headlines in 2001.
Experts predicted that this worm could clog the Internet so
effectively that things would completely grind to a halt.
The Code Red worm slowed down Internet traffic when it began
to replicate itself, but not nearly as badly as predicted.
Each copy of the worm scanned the Internet for Windows NT or
Windows 2000 servers that do not have the Microsoft security
patch installed. Each time it found an unsecured server, the
worm copied itself to that server. The new copy then scanned
for other servers to infect. Depending on the number of
unsecured servers, a worm could conceivably create hundreds
of thousands of copies. |
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| Q: |
WHAT
IS A TROJAN? |
| A: |
A
Trojan is a piece of code that performs unexpected or
unauthorized, often malicious, actions. The main difference
between a Trojan and a virus is the inability to replicate.
Trojans cause damage, unexpected system behavior, and
compromise the security of systems, but do not replicate. If
it replicates, then it should be classified as a virus.
A Trojan, coined from Greek mythology's Trojan horse,
typically comes in good packaging but has some hidden
malicious intent within its code. When a Trojan is executed
users will likely experience unwanted system problems in
operation, and sometimes loss of valuable data. |
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| Q: |
HOW
DO I KNOW IF I HAVE A VIRUS? |
| A: |
You
must remember that there are very many things that can go
wrong with your computer and a virus is not always to blame.
The only way you can know whether or not your computer is
infected is by scanning your machine with an up to date
anti-virus program. |
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| Q: |
WHAT
IS SPYWARE? |
| A: |
Spyware
apps sneak onto your machine when you download many
file-sharing services, open infected e-mails, or click on
dubious Internet pop-up ads. They can manipulate your
system, record your habits, and steal your passwords and
credit card numbers. Depending on their degree of
aggressiveness, they can steal your privacy or even your
identity. And they can be terribly difficult to remove. |
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